TheAppShelf Support
Need Help With Your App?
Find quick help for downloading, installing and using Pin Traffic Studio and other TheAppShelf Windows apps.
Start here
Quick Support Topics
Most setup questions can be solved by checking the download, extracting the ZIP file, and following the included PDF guides.
Download Help
After purchase, check your order email and customer account for the download link. Download the full customer ZIP file before installing the app.
Installation Help
Right-click the downloaded ZIP file, choose Extract All, then open the extracted folder and run the installer from there.
Windows SmartScreen Message
Some Windows computers may show a standard message when opening a new app from an independent developer. Click More info, then Run anyway if you downloaded the app from TheAppShelf.
Pinterest Upload Help
Pin Traffic Studio prepares your image and text fields. Final publishing is completed manually inside Pinterest.
Finding Your Files
Exported PNG images are usually saved to your Downloads folder unless your computer asks you to choose another location.
App Not Opening
Make sure the ZIP file was extracted first. Restart your computer, then try opening the installer or app again from the extracted folder.
Before contacting support
Check These First
Contact support
Still Need Help?
If you still need help, send a support request and include the details below so we can understand the issue faster.
When contacting support, include:
- App name, for example Pin Traffic Studio
- Version number, for example v1.23.06
- Your Windows version, if known
- A short description of the problem
- A screenshot of any warning or error message
- The email address used for your purchase
